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Privacy Policy

Palais du Désert Hotel & Spa

1. Collection of Personal Data

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When you use our website, we may collect the following information:

  • Contact information: name, surname, email address, phone number.

  • Booking information: stay dates, room type, preferences, payment methods.

  • Browsing information: IP address, cookies, analytics data (Google Analytics, booking tracking tools).

This information is collected solely for the purpose of managing reservations, improving our services, and responding to your requests.

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2. Use of Data

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Your personal data is used in the following cases:

  • Managing and confirming your reservations.

  • Communicating with you before, during, and after your stay.

  • Improving our services (user experience, personalized offers).

  • Legal and regulatory obligations (invoicing, accounting).

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3. Data Retention

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Data is retained for the period strictly necessary to manage the customer relationship:

  • Booking data: 5 years (accounting obligations).

  • Marketing data (newsletters, special offers): until unsubscribed.

  • Browsing data (cookies): maximum 13 months.

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4. Data Sharing

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Your information may only be shared with:

  • Technical providers (hosting, booking system, channel manager).

  • Partner booking platforms (e.g. Booking.com, Expedia, Hotelrunner).

  • Administrative authorities upon request.

Under no circumstances will your data be sold to third parties for commercial purposes.

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5. Your Rights

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In accordance with Moroccan law No. 09-08 and the European General Data Protection Regulation (GDPR):

  • You may request access, correction, deletion, or restriction of the processing of your data.

  • You may object to the use of your data for marketing purposes.

  • To exercise your rights, simply write to: contact@palaisdudesert.com

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6. Cookies

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Our site uses cookies to:

  • Facilitate navigation.

  • Generate traffic statistics (Google Analytics).

  • Optimize the booking process.

You can manage your cookie preferences directly in your browser settings.

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7. Security

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We implement all necessary technical and organizational measures to protect your personal data against loss, alteration, unauthorized access, or disclosure.

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8. Governing Law

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This policy is governed by Moroccan law.
In the event of a dispute, jurisdiction is assigned to the competent courts of the Kingdom of Morocco.

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